The Process

INITIATE & CONSTANT CONTACT

We value the fact that the family pet is the most important aspect of your household relocation and cater to your concerns/requests instantly and constantly.
We designate a Principal of our company as a single point of contact to manage your pet’s move.
We schedule a time to discuss your relocation arrangements at a time most convenient to you.
You have various communication options with us, including, land phone lines, email, cell phones, text messages, and Skype.

We treat every pet relocation as if it were our own pet/s traveling and ensure you feel comfortable knowing your beloved pet is in good hands.
During this step, we obtain/confirm the necessary pet information and medical history.

Each relocation is unique and your needs are special. We collaborate with you, your veterinarian, and our team members to tailor the most effective plan.
Once a plan is devised, we get to work. Actions include, but are not limited to, communicating directly with your veterinarian and government officials to ensure requirements are strictly followed, booking airline reservations, and providing airline compliant travel kennels.
Contact with you is constant during each step.

From Departure to Arrival, our staff is available 24/7 and updating you of the shipment progress.
When possible, we provide pictures of your pet(s) along their journey.
Once your pet(s) has arrived at the destination, we contact you to confirm the safety and well-being of your pet.

A follow up letter is sent to see how your pet is adapting to their new environment.